COMPLAINT LETTER AND APPLICATIOIN LETTER
Complaint Letter
A Complaint Letter is a type of
letter written to address any type wrong doing, offence, grievance, resentment
arising out of a product, service etc. Complaint Letters are used to raise your
concerns about unfair things and seek a productive outcome. They are also used
to vent out your pent up emotions arising out of your suffering or bad
experience. It is a fundamental right and duty of a citizen to seek justice
arising out of any injustice, which is initiated by a Complaint. Complaint
letters then, become your First Step towards your Consumer Rights. They inspire
other hassled consumers, influence the concerned authorities towards taking
proper action and make the defaulters more liable, responsible and responsive.
This is because unresponsive behaviour of the offender is liable to a
Punishable Court Proceeding or an Expensive Lawsuit.
Writing complaints letters is an
essential responsibility of the victim whilst seeking positive outcomes.
Complaint Letter writing is not only a pre-warning for the offender but also a
chance for them to rectify their act in time. These letters are not just meant
for defective products, service they can also be written towards any injustice
happening in the society, like ‘Smoking
in Public’, ‘Misuse of Water by any
Person or an Organisation’ and any issue happening in society which needs
to be addressed.
Anyone can complaint through letter
if there is a legitimate reason. Anyone can write a letter to the
administration regarding the pollution, water supply, traffic problems,
shortage of electricity etc. You don’t need to be a lawyers or an influential
person. All you need to do is to learn to write a complaint letter in an
appropriate manner with all the relevant information included. In the matter
contained here, you will get all the tips to write a complaint letter.
Types of Complaint Letters
Complaint letters are of different
types and different reasons and depending upon that they can be categorised
accordingly.
Depending on the level of an
organisation or an individual these can be:
1. Personal Complaint Letters - When a letter is written
at a personal level by an individual it is called as Personal Complaint Letter.
These are written by consumers to get refund, replace a product etc. These are also written for grievances’
regarding a service or any issue affecting the individual or society at large.
2. Professional
Complaint Letters - When a letter is written on behalf of an
organisation it is called known as Professional Complaint Letter. These letters
have the backing of an organisation and are mostly related to professional
items and services.
How
to write a Complaint Letter
Writing a complaint letter or rather
writing effective complaint letter is the one thing to be taken notice of.
Otherwise writing complaint letters is just like writing any other type of
letter. There are certain criteria like tone, grammar and other criteria
mentioned below before we can sit to write down a Complaint Letter. Depending
upon the need, the format is subject to variation. However, the below mentioned
formats are the most common one.
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Arnold Armstrong
89 Villa Street
Val Haven, CT 95135
Phone – 890056711
armisstrong@arnold.com
30th June, 2012
Customer Care Manager
Customer Service
Airtel Telecom
8423 Green Terrace Road
Asterville, WA 65435
Dear Sir or Madam
Re: Order Number TF285347
I recently ordered a new Beetel Modem (item #285347), Model 100CX from
your website on 20th June 2012. I
received the order on 7th July. Unfortunately, the modem turned out to be
defective.
I connected it to my PC and installed all the drivers provided. I
followed the manual provided but it didn’t work. All the Lights on the Modem
were ON. I even went through troubleshooting but to no avail. I even
installed it on my friends PC but ‘No Connectivity’. I used my Dying Modem to
check if the ‘Line wasn’t Faulty’. The internet worked fine and there was ‘No
issue with the Line’. I even formatted and reinstalled Windows just to make
sure that there wasn’t a problem in my system. But that didn’t make the modem
work.
As mentioned above, I have tried everything and the fault lies clearly
in the modem. I would like you to credit my account for the amount charged
for the modem. I needed a new modem so I bought it from a local shop. I don’t
need a Replacement but a Refund which I am entitled to as per your Policy.
Thank you for taking the time to read this letter. I have been a loyal
and satisfied customer of your company for quite some time now. This is the
first time I have encountered a problem.
Looking forward towards a Prompt Refund.
Sincerely,
Signature
Arnold Armstrong
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Pict 1 : Complaint Letter
Application Letter
An application
letter is merely another name for a cover letter, the official business letter
often included with a job application and/or resume and sent to a prospective
employer. Although application letters are generally considered optional
components of applying for a job, more and more frequently, employers are
singling out those who actually take the time to write an application letter as
their top picks. Here are a few components of a typical, successful application
letter:
a)
Professional
Style
Application
letters are usually, and should always, be in an officer letter style, like
block style. These letters should be formatted properly and checked for spelling
and grammatical errors.
b)
Salutation
Although
many application letters open with a simple "Sir or Madam:", the more successful application letters
are addressed personally to the hiring manager (which often takes some research
on the part of the job applicant).
c)
Body
The
body of a good application letter, usually 3 to 4 paragraphs, explains why the
applicant is a good fit for the job, explains relevant experience, and shows
how that experience would be useful if selected for the career opportunity.
d)
Attachments
An
application letter is rarely sent to a prospective employer alone. It is
usually accompanied by a resume, salary history, list of references, and/or
other documentation of achievements.
e)
Length
Application
letters are generally no more than one page in length. Employers are
unimpressed by application letters of half a page or less, though; filling most
of one page is the safest way to complete an application letter.
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HRD Department
Bank Negara Indonesia
Cabang Jakarta Kota
Lada Street No 1st
Jakarta Kota
Dear Sir or Madam,I am writing to you to
inquire about the possibility of working in your company that was informed by
Website www.bni.co.id. I am interested in “Front Liner ” position.My name is
Sri Wahyuningsih. I am twenty one years old. I have background in Accounting
Diploma III in Polytechnic Negeri Jakarta. And now i have graduate from my
college and waiting letter of graduate (Surat Tanda Kelulusan)With my
educational background, I’m confident that my qualification and skills could
make significant contributions to your company. I will be able to operate
computer especially MYOB .Besides that, I am a person who can work either
independently or as part of team. I am also initiative, hardworking, and
eager to learn. I have been training at Perum Jasa Tirta II Jatiluhur.My
resume has been attached which outline my qualification in greater detail. I
would appreciate the opportunity to discuss my qualification; please keep
this application confidential. I will look forward to hearing from you soon.Sincerely
yours,
SRI WAHYUNINGSIH
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Pict 2 : Application Letter
Questions and Answers about Complaints and Application
Letter
1.
What is the definition about complaint letter?
- A complaint letter is a type of letter written to
address any type wrong doing, offence, grievance, resentment arising out of a
product, service etc
2.
What is the function of complaint letter
- Complaint Letters are used to raise your concerns
about unfair things and seek a productive outcome. They are also used to vent
out your pent up emotions arising out of your suffering or bad experience
3. How many types
of complaint letters?
- a. Personal Complaint Letters
b. Professional Complaint
Letter
4.
What is the definition about application letter?
- An application letter is merely another name for a
cover letter, the official business letter often included with a job
application and/or resume and sent to a prospective employer
5.
There are several application letter, what is that?
- a. Professional Style
b. Salutation
c. Body
d. Attachments
e. Lenght
Refrensi
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